Shipping & Returns
Where do you ship to?
We ship to anywhere in Australia, including PO Boxes. If you are overseas and would like to place an order- please email email@example.com and we will quote you for international freight.So when will I get my stuff?
We’re all over it! We try and dispatch orders received by 2pm EDT (time in Sydney) the same day because we know you want the goods NOW.
Depending on the products ordered, shipping might take around 1-3 days. (Disclaimer: We try to be super-speedy on our end, the rest is up to Australia Post. Sigh.] But if you’re desperado and need something STAT, please let us know.
NOTE: Products with no colour options are chosen at random – so when you say “it’s so random” – it really is.
All orders used processed with eParcel will have tracking ability. Please note that tracking with Australia Post is not live. In most cases the Australia Post Tracking Website will not show anything before the shipment has been scanned at the point of its destination.
If you know the tracking number of your shipment you can track it here. Alternatively you can contact Australia Post direct by calling 137 678.
The usual suspects – Visa,Mastercard, and AMEX
And the online shopper’s BFF – Paypal.
If you would like to do a direct transfer, just drop us a line and we can arrange it.
Do you offer international shipping?
Are online payments secure?
We’re chomping at the bit to build our global ecommerce empire. But while we’re still setting up automated international shipping, please contact us before you order to confirm that we can send things to your specific location. The UK? Totes. Pago Pago? Perhaps.
How can I return a faulty item?
We keep your deets on the DL. We guarantee that your payment details and personal info are kept top secret at all times by using a super secure online encryption system. Your privacy is a top priority at all times.
Returns By Snail Mail
Email us at firstname.lastname@example.org and include the product name, date of purchase, your full name and the shipping address, blah, blah, blah.
We’ll take anything back within a 30-day period except consumable or perishable items (food, drinks, batteries, small farm animals).
Just follow the steps below and you’re good to go:
Please return your item in the original shipping packaging if you haven’t already thrown it away (or recycled it, in which case, well done. Karma point for you!)
Tell us what the deal is and include all original materials, manuals and accessories and send to:
Until your product is assessed, you will be responsible for the cost of return shipping. If the product is faulty, we’ll issue a replacement as opposed to a refund. If the second product proves to be faulty as well, Colourblocker will issue a refund. But that almost never happens. Pinky swear.
Refunds will be issued to the original credit card or PayPal account used for the purchase, cause that’s how we roll.
When returning an item with a free gift promotion, have to also return the free gift. Remember that saying “there’s no such thing as a free lunch?”
If you don't (duh duh duh), the refund amount will be reduced to reflect the value of the free gift. When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and for return purposes, it's like the bundle never happened. Sob.
So if a single product from a bundle is returned, the total bundle discount will be deducted from the refund. For example, if a product was marketed as $49, or 2 for $89, and you return one of the items, the refund will be $40, the incremental value.
Yes, we know, your eyes are glazing over now…
When first enquiring about a return you will be issued with a "Customer Service Reference Number". Please be prepared to provide your Reference Number in all future correspondence so everyone’s on the same page.Whoops! How do I cancel an order?
Really? Was it something we said? Ok, if you must…
1. Sign in to your account and go to My Orders.
2. Click on the item you want to cancel.
3. Click 'Cancel Order' and then hit Save.
If that doesn’t work, please contact us immediately and we’ll try and cancel the order on our behalf. Because we’re nice like that.
Can I order in bulk?
How do I redeem voucher or coupon codes?
If you want a ginormous amount of items, bulk ordering is the way to go. Just click on the “buy bulk” icon at the bottom of the page. We’ll give you a discount and you’ll have lots of stuff for your company or to give out as gifts. Win-win!
To use these codes, simply enter the voucher code at checkout – an option to do so will be available for you on the checkout page. Easy peasy lemon squeasy!