FAQs and Answers
Where do you ship?
We ship to anywhere in Australia, including PO Boxes. If you are overseas and would like to place an order- please email firstname.lastname@example.org and we will quote you for international freight.
So when will I get my stuff?
We move pretty fast! We try and dispatch all orders received by 2pm EDT (time in Sydney) the same day because we know you want the goods NOW.
Depending on the products ordered, shipping might take around 1-3 days. (Disclaimer: We try to be super-speedy on our end, the rest is up to Australia Post. Sigh.] But if you’re desperado and need something STAT, please let us know.
NOTE: Products with no colour options are chosen at random – so when you say “it’s so random” – it really is.
How can I track my order?
All orders used processed with eParcel will have tracking ability. Please note that tracking with Australia Post is not live. In most cases the Australia Post Tracking Website will not show anything before the shipment has been scanned at the point of its destination. To rack your parcel log in to your account, and view your orders tracking number.
For any further updates you can contact Australia Post direct by calling 137 678.
What payment methods are available?
The usual suspects – Visa and Mastercard , and the online shopper’s BFF – Paypal.
If you would like to do a direct transfer, just drop us a line and we can arrange it.
We have also just added our best mate ZIPMONEY that allows you to Buy Now, and Pay Later.
Do you offer international shipping?
We’re chomping at the bit to build our global ecommerce empire. But while we’re still setting up automated international shipping, please contact us before you order to confirm that we can send things to your specific location. The UK? Totes. Pago Pago? Perhaps.
Are online payments secure?
We keep your deets on the DL. We guarantee that your payment details and personal info are kept top secret at all times by using a super secure online encryption system. Your privacy is a top priority at all times.
How can I return a faulty item?
Email us at email@example.com and include the product name, date of purchase, your full name and the shipping address, blah, blah, blah.
We’ll take anything back within a 30-day period except consumable or perishable items (food, drinks, batteries, small farm animals).
Just follow the steps below and you’re good to go:
Returns By Snail Mail
Please return your item in the original shipping packaging if you haven’t already thrown it away (or recycled it, in which case, well done. Karma point for you!)
Tell us what the deal is and include all original materials, manuals and accessories and send to:
Attention: Returns Colourblocker
Level 1, Suite 101B
332-342 Oxford Street
Bondi Junction NSW 2022
Until your product is assessed, you will be responsible for the cost of return shipping. If the product is faulty, we’ll issue a replacement as opposed to a refund. If the second product proves to be faulty as well, Colourblocker will issue a refund. But that almost never happens. Pinky swear.
Refunds will be issued to the original credit card or PayPal account used for the purchase, cause that’s how we roll.
Promotional Items and Bundles
When returning an item with a free gift promotion, have to also return the free gift. Remember that saying “there’s no such thing as a free lunch?”
If you don't (duh duh duh), the refund amount will be reduced to reflect the value of the free gift. When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and for return purposes, it's like the bundle never happened. Sob.
So if a single product from a bundle is returned, the total bundle discount will be deducted from the refund. For example, if a product was marketed as $49, or 2 for $89, and you return one of the items, the refund will be $40, the incremental value.
Yes, we know, your eyes are glazing over now…
When first enquiring about a return you will be issued with a "Customer Service Reference Number". Please be prepared to provide your Reference Number in all future correspondence so everyone’s on the same page.
Whoops! How do I cancel an order?
Really? Was it something we said? Ok, if you must…
- Sign in to your account and go to My Orders.
- Click on the item you want to cancel.
- Click 'Cancel Order' and then hit Save.
If that doesn’t work, please contact us immediately and we’ll try and cancel the order on our behalf. Because we’re nice like that.
Can I order in bulk?
If you want a ginormous amount of items, bulk ordering is the way to go. Just click on the “buy bulk” icon at the bottom of the page. We’ll give you a discount and you’ll have lots of stuff for your company or to give out as gifts. Win-win!
How do I redeem voucher or coupon codes?
To use these codes, simply enter the voucher code at checkout – an option to do so will be available for you on the checkout page. Easy peasy lemon squeasy!
Do you offer Dropshipping?
Yes we do. Colourblocker has a dropship option for both local and international customers. With warehouses locally, and overseas - we can facilitate dropshipping to anywhere in Australia, and most countries around the world.
For advance merchants using our dropshipping program, we are able to provide automatic live inventory feeds - making sure you never sell something that's out of stock.
If you would like to setup a dropship account with Colourblocker, please make sure to APPLY HERE.
After a brief inspection of your sales channels we should be able to set you up with a dropshipping account within 24hrs.